If you’re experiencing issues with your device, try the following troubleshooting steps:
If you’re still having trouble, we recommend reaching out to the dispensary where you purchased the product to inquire about an exchange. Let us know if further assistance is needed!
How does Mitten Extracts ensure the safety and reliability of its devices?
The safety of our products is a top priority. While mass production of electronic hardware may result in occasional defects, these instances are rare. To enhance reliability, our devices feature fireproof coatings, short-circuit protection, and over-usage protection to ensure safe operation.
How should I store my vape to prevent clogging or spitting?
How should I charge my Xenbar Pro?
Where can I purchase Mitten Extracts products?
We only sell to licensed dispensaries in the state of Michigan. As a consumer, you can find our products at hundreds of retailers across the state. Many of these dispensaries offer exclusive promotions and deals, so be sure to check with them for the best offers.
To find a retailer near you, we recommend using Weedmaps—simply enter your location and the product you’re looking for to see availability.
Are you a retailer interested in carrying Mitten Extracts?
If you’re a licensed dispensary in Michigan, we’d love to connect! Contact us for more information on wholesale opportunities.
How does Mitten Extracts ensure product safety and compliance?
In accordance with Michigan state regulations, all Mitten Extracts products undergo third-party lab testing to ensure they are free from harmful or toxic substances. We partner with accredited testing facilities, including Steadfast and Iron Laboratories, both known for their high standards and rigorous testing protocols.
These state-approved facilities conduct comprehensive testing designed to detect any potentially harmful materials. If a product exceeds the strict safety thresholds set by the state, it does not pass testing and cannot be sold. A Certificate of Analysis (COA) is issued, and any failed product is flagged in METRC, the national regulatory tracking system, ensuring it never reaches consumers.
Quality and safety are our top priorities, and we are fully committed to maintaining the highest industry standards for every product we produce.
